Twiggy's Cupcake Diet, Contact Us

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1-631-848-2810. If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at info@TwiggysCupcakeDiet.com but why not just give us a call?

Methods of Payment: We accept Visa, Master Card, Discover and Amex. Sales tax will only be assessed for orders that are shipped within the state of New York (8.625%) . All other states and countries are tax-exempt.

Shipping: We ship via UPS Ground and 3rd Day Select Air. Most items are shipped within 2-3 business days. Shipping outside the continental U.S. will require additional Shipping charges. These fees will cover any taxes or duties so that you will not be responsible for any additional fees once your package arrives to your door. We will have to contact you and let you know what those additional charges will be.

Satisfaction is extremely important to Twiggys Cupcake Diet Inc™: The items you’ll receive are of the highest quality. We100% guarantee all products. Freight damages or product defects must be reported to us within 2 days of receipt of your order.

Return & Exchange Policy: We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. If there are occasions where a return may be necessary.

Returns: No fees will be charged but the cost of shipping will apply. All items returned to us, and in their original, undamaged packaging may be returned, free of charge. Customer pays for shipping back to Twiggys Cupcake Diet Inc™ If you return an item that has been used, and/or damaged in any way, Twiggys Cupcake Diet Inc™ reserves the right to refuse a return of the item (see Policies & Rules, below).

Refunds: You should expect to receive any refund made pursuant to a return or exchange within four weeks of giving your package to the return shipper. In most cases, your refund will be received more quickly. If you have not received a refund within four weeks of giving your package to the return shipper, please contact us and we will investigate the status of your refund.

Policies & Rules: All items sold by Twiggys Cupcake Diet Inc™ are shipped in factory packaging. Items may be returned only if in the original packaging and in the same condition as sold, including any instructions and/or documentation, attached tags, etc. No returns or exchanges will be accepted without an RG number. All RG requests are to be made by email to info@TwiggysCupcakeDiet.com, or by calling us at 631-848-2810. We will refuse any package returned to us without a valid RG number clearly visible on the outside of the package.

The Customer is responsible for shipping any return item back to Twiggys Cupcake Diet Inc™. Returns sent to us COD will be refused. (In the event that the return or exchange is due to our error (i.e., you receive an incorrect or defective item), we will refund you the cost of shipping the item back to us.) Returns must be received within ten (10) business days from the date that the RG# is issued. Twiggys Cupcake Diet Inc™ is not responsible for items that have been damaged during return shipment. Such items remain the property of the customer, and you may be charged to have them sent back to you.

All approved returns/exchanges should be sent to:

Twiggys Cupcake Diet Inc.™
153 Friendship Dr.
Rocky Point, NY 11778

Any return/exchange that does not comply with these Policies and Rules will be returned to sender, and no credits will be issued. Twiggys Cupcake Diet Inc™ reserves the right, in its sole discretion, to interpret and apply these Policies and Rules to all exchanges and returns.